999 games | Privacy Policy — Your Data, Protected

Introduction

What Is This Privacy Policy?

999 games (hereinafter "we" or "the platform") firmly believes that your personal data belongs to you. We use it solely to improve our services and enhance your experience — nothing more.

This Privacy Policy has been written in Bengali so that 999 games- written so every Bangladeshi member can easily understand it. We've kept things simple and clear, leaving out complex legal jargon.

By using our website, you agree to this policy. If any part is unclear, reach out to our support team — we're happy to help in Bengali.

Summary

We never sell, share with third parties, or use your information for advertising. We only retain what is strictly necessary to provide our services.

Data Collection

What Information Do We Collect?

999 games Only the data strictly necessary to provide our services is collected. We never ask for anything beyond what is needed.

Type of Data	What We Collect	Purpose	Mandatory
Contact Information	Name, phone number, date of birth	Account Verification	Yes
Financial Information	Mobile Pay/Nagad number, transaction history	Payment Processing	Yes
Technical Information	IP address, browser information, device	Security & Fraud Prevention	Automatic
Gaming Data	Betting history, game preferences	Service Improvement, Bonus	Automatic
Contact Information	Emails, chat records	Support & Complaint Resolution	Optional

What We Never Collect

We never store your National ID number (we only view it for verification), we will never ask for your bank PIN or password, and we do not access your phone's contact list or media.

How We Collect Data

How Is Information Collected?

999 games Data is collected in three ways — directly from you, automatically, and for verification purposes.

You provide directly: You provide your information directly when filling out the registration form, updating your profile, making payments, or contacting support.
Automatically: When you visit our website, technical information is automatically collected via cookies and log files — including your IP address, session duration, and similar data.
Verification Time: You may be asked to provide documentation for identity verification (KYC process). This information is used solely for verification and is not retained.
From third parties: During payment processing, transaction confirmation details are received from Mobile Pay/Nagad. This information is used solely for transaction verification purposes.

Purpose of Use

How is your information used?

999 games Your data is used only for specific, defined purposes — each of which is clearly outlined below.

Account Management: For registration, login, profile management, and password resets.
Payment Processing: Processing deposits, sending winnings, and maintaining transaction history.
Fraud Prevention: Detecting suspicious activity, preventing multiple accounts, and combating money laundering.
Support Services: To respond to your complaints or questions and resolve any issues you may have.
Service Improvement: Analytics to understand which games or features you enjoy most.
Notice: Sending bonus offers, important updates, and security alerts.

Key Commitments

999 games Your data is never sold to advertisers, used for third-party marketing, or used for any other purpose without your consent.

Data Sharing

Who do we share your information with?

999 games We generally do not share your data with anyone. In certain limited circumstances, however, a minimal amount of data may need to be shared.

Payment Gateway: Only the minimum necessary information is shared with Mobile Pay, Nagad, and Rocket to process transactions. These providers have their own privacy policies.
Legal Obligations: We may be required to disclose information to government authorities in accordance with Bangladeshi law or court orders. This is beyond our control.
Technology Partners: Server hosting and security service providers may have access to certain technical data — however, they are bound by strict confidentiality agreements.
Never: Your data will never be shared with advertisers, data brokers, marketing agencies, or any unauthorized third parties.

Security

How is your information kept secure?

999 games We use industry-leading technology to keep your data safe. Here's a closer look at our security measures.

🔐 256 Bit AES Encryption

🛡️ 24/7 Security Monitoring

🔑 2FA Two-Factor Authentication

⚡ 3 min. Cyber Threat Response

Stay Vigilant

999 games We will never ask for your password or OTP over phone or email. If you receive any such communication, please contact our support team immediately.

Cookies

What Are Cookies and How Do We Use Them?

Cookies are small files stored in your browser. 999 games Uses cookies to enhance your experience.

You can delete cookies at any time from your browser settings. Please note that disabling essential cookies may cause some features to stop working.

Your Rights

What rights do you have over your information?

999 games-you have full control over your data. Under international data protection law, you are entitled to the following rights.

1

Right to Know

To find out exactly what information we hold about you, contact our support team at any time. A full list will be provided within 7 days.

2

Right to Rectification

If any of your information is incorrect, you can request a correction. You can also update certain details yourself from the profile section.

3

Right to Deletion

You may request the deletion of your personal data when closing your account. Some data may be retained for a specified period where required by law.

4

Right to Object

If you object to your information being used for any specific purpose, let us know. You may withdraw consent to marketing emails at any time.

5

Right to Portability

You have the right to a copy of your data. Upon request, we will provide it in a standard digital format.

6

Right to Complain

For privacy concerns, contact us at privacy@999games.co. You'll receive an initial response within 24 hours and a full resolution within 72 hours.

Data Storage

How long is data retained?

999 games We never retain data longer than necessary. The retention periods for each data type are outlined below.

Account Information: Retained for as long as your account is active, and deleted within 30 days of account closure.
Financial Transactions: 5 years as required under Bangladesh financial law. This is a legal obligation.
Support Chat: 1 year for dispute resolution, after which it is automatically deleted.
Log Files: 90 days for security purposes, after which it is permanently deleted.

Minors

Protection of Minors' Data

999 games We strictly refrain from serving anyone under the age of 18. Our platform is for adults only.

A Note for Parents

If you discover that your child under the age of 18 999 games-has created an account, please contact privacy@999games.co immediately. We will take instant action and delete all associated data.

Changes

What Happens When This Policy Changes?

999 games This privacy policy may be updated from time to time. However, you will always be notified before any significant changes take effect.

Any changes will be announced on the website and sent via SMS to your registered phone number. Continued use of the platform after any changes constitutes acceptance of the updated policy.

Contact

Privacy Contact

For any questions or concerns about our Privacy Policy, feel free to reach out. We're here to help.

📧

Email

privacy@999games.co

Response Within 24 Hours

💬

Live Chat

Available 24/7

Average response time: 3 minutes

📋

General Support

support@999games.co

For any questions

999 Games Privacy Policy — How your information is collected and kept secure